And he has!
Quality of the work (And let’s stop calling it ‘content’, dammit; “content” comes from boiler rooms…books come from the heart.) We are, at bottom, a creative business. We are fighting for share of mind against hundreds of alternatives and if we do not put our best foot forward with regard to the titles we acquire, the care we give to the editorial process, and to the production quality of both our print and digital books, we won’t (and don’t deserve to) survive and prosper. When I see a poorly conceived, apparently unedited or copy-edited, badly designed book, that is produced (whether in hardcover, paperback or in a digital edition) in what is obviously the cheapest possible way, I fear for our future. Resources are limited, but if we can’t produce consistent quality, then let’s reduce quantities until we can. Nobody wants to buy a bad product.