The biggest drawback of this device is the software. Windows 8 is incredibly unintiutive. The Surface Pro 2 ships with Metro, an operating system that has a consistent look from the Windows 8 phones to the XBOX. The launch screen is very customizable, allowing you to assign one of three different sizes to each icon, allowing the launch screen to function in a way that works best for you.
Windows 8 and more specifically Metro has a large learning curve. It seems like Microsoft wants you to learn the way that it believes the interface should be rather than improving a familiar user experience. I spent nearly every day of the last five days googling how to do something from figuring out where the address bar for the browser was (the bottom) or the brightness setting (a rectangle not a sun).
Boldfaced emphasis added by me.
How many more times must Microsoft hear that they need to fix it?