Best Buy: Their Worst Last Hope

Tech Companies Press for a Better Retail Experience

If you’re Microsoft and Samsung, you think, I used to have thousands of retail locations and now I’m down to Best Buy.

And:

Jonathan Sandler, a spokesman for Best Buy, declined to make an executive available for an interview, but said the company’s “goal is always to try and stay one step ahead and anticipate the ever-evolving technology wants and needs of our customers.”

I see fifty billion Samsung tablets at Best Buy. No LG GPad 8.3 or HP’s new Android tablets.

Get your customer-anticipating asses in gear.

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